Saddle return policy (TeamEstrogen)

[JaneE]

Just as a follow-up:

I sent a note to the TE customer service email address yesterday. I ended up calling their order number this afternoon and asking the nice lady on the other end of the phone about a Selle An-Atomica return policy. She put me on hold while she checked, then told me that yes, there is a 90-day return policy on the Selle An-Atomica saddles. Good enough. I ordered a nice red one this afternoon.

Then I got a reply to my original query to customer service: No returns on the Selle An-Atomica!

I immediately wrote back, of course, hoping to get a definitive answer. On another thread I read a response by someone at TE stating that there IS a guarantee on the An-Atomicas but there is NO guarantee on the Selle Italia. Maybe that was the root of the confusion?

Anyway, to make a long story even longer, I received yet another response clarifying that TE is DEFINITELY offering a 90-day guarantee on the Selle An-Atomica. No explanation of why I had been told the opposite just a few minutes earlier, but...whatever. I'm happy.

Can't wait to get the saddle...I have high hopes!

Jane

P.S. Just got an email stating that the saddle has already shipped. Yeah! I should definitely have it by next Monday.