An update: we went in to pick up the frame, and it's dented pretty badly. There are no paint chips and it really looks like the frame was dented before it was painted, which is really a bummer because otherwise it's gorgeous. The shop is going to try to get me a new one, and they are also trying to locate the components I want. Not sure if they will build it up or my husband will, but at least we've made some progress. At this point, though, I may just be getting my deposit back because they aren't sure their Soma source has another frame in my size.