I took a fitting class from one of the guys who designed the Serotta system.
He is *all* about the body on the bike. The size cycle and stuff is just meant to get the fitter a neutral ground to play with, a neutral place to start if they need it. (we talked about it a bit, but we didn't even use it in class, as we had real bikes.) Then it's all supposed to go to your bike and your body and the next hour or so is about your bike and how you feel and tweaking it. Two folks can have the same abstract measurements, but very different fits depending on their flexibility, asymmetries, habits, preferences, etc.
The dude you saw stopped before he got to the most important part!
I'm sorry your Serotta experience was a cruddy one.
Edit: I should add that what I took was NOT a Serotta class.



, and said that my left leg appeared to be a bit shorter than my right, so she repositioned my right cleat to make up for the difference. I told her that it felt like I was pedaling with my toes, so she moved the cleats back and tweaked them a bit, and angled the left cleat because my knee wasn’t tracking properly. She also moved the saddle back a tad, lowered it, and changed its angle. Voila! I could pedal perfectly smoothly now—the problem wasn’t the trainer, it was me!
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Maybe this is why: he had to install the Poco handlebars and the shop was busy when I picked up the bike, so the actual on-bike fitting just didn't happen. Or maybe he never does on-bike fittings, I don't know.
