50% off Terry Sale Today!!

[Pax]

Not you, Queen! Sorry!

I just meant that any retailer who offers 50% off everything ought to be better prepared. I'd bet TE would have planned ahead. If they did this in a brick and mortar store and had to tell people to come back because their cash registers couldn't handle the business, people would freak out on them. I do feel for their poor operators though...they must be having a rough time!

(and don't get me wrong, I like Terry - I have 2 bikes from them one of which I bought off the website...)

Did they advertise the sale much (I would never have known about except for it being posted here), I wonder if they failed to anticipate internet word-of-mouth?

[Velobambina]

Did they advertise the sale much (I would never have known about except for it being posted here), I wonder if they failed to anticipate internet word-of-mouth?

You know, this seems like it was originally intended as a private sale, which I admit kind of ticks me off since I've been a customer of Terry for years and wasn't included among those who got advance notice. As I said before, that was for the best because I really don't need anything new, although I'd have bought an Exte Ondo jersey I've had my eye on, had I known I could get it for half off. I readily admit to having a case of sour grapes over this, even though fate served me well by keeping me from breaking out the MC or Visa (why the heck don't they accept Amex?). LOL.

Makes you wonder if they really intended this to turn into a inadvertent inventory clear out right before the Xmas shopping season really ramps up! I checked their website today and it seems like the pickings are slim at best.

[Triskeliongirl]

I know what you mean, heck I own four terry bikes, two of which were bought brand new, I subscribe to the e newsletter and I also didn't get invited to the sale. This may very well have backfired on them. Those are a lot of hefty discounts they gave out on stuff, much of which rarely goes on sale.

[Pax]

Just got a call from Terry and the Bike Cubes were sold out by the time my order was manually processed, no cubes for me.

[Triskeliongirl]

Just got an email from them that they added the item I couldn't get processed on my own. You are right, we shouldn't complain. We got great deals. I ordered an Exte Ondo jersey that I never would have been able to afford at full price, stocked up on tires and bras, and bought a few layers I really needed but couldn't afford to pay full price for. I hope this didn't end up hurting them, it does seem like a big hit to take, but I know nothing about retail. Regardless, you have to give them credit for going out of their way to honor the sale.

[Pedal Wench]

Just got a call from Terry and the Bike Cubes were sold out by the time my order was manually processed, no cubes for me.

Oh no! You ordered yours before I ordered mine. Guess mine's out too.

[emily_in_nc]

Well, how strange. I just tried to call in my order since my cart kept getting purged last night during the sale. It is 6:13 EST, and I just got home from work. Got a message on their order line stating that they are only open 9-5 Mon-Fri! That is odd to me as I am used to calling to order from LL Bean, Lands End, places like that that are open 24/7 (I think...). So, I guess the order will have to wait until Monday, and I'll have to call during my lunch hour from work. I suspect they'll be sold out of most of the items I was trying to order last night.

So, it wouldn't have done any good to call last night....sigh.

Emily

[teigyr]

I finally broke down to get some items last night. I wasn't sure if it was the Nyquil (returned from NY with one heck of a sinus/cold thing) or me but it took hours I finally put in 3-4 orders (could only do one item at a time) and the others apparently didn't go through.

I did get an e-mail from Georgena today (thank you!!!) saying I could put in an online order than e-mail for the discount or else I could call today. Being that I have no voice, or at least one that could be understandable, I did it online.

I have never ordered from Terry before but had some items I wanted to get "at some point". I do have loyalty to TE but both places have different things so it's ok. Mostly different, that is. I just want to say that I like my money going to a company I believe in and I will heartily recommend Terry and continue to be a customer. Same goes for TE, of course.

[VeloVT]

Well, how strange. I just tried to call in my order since my cart kept getting purged last night during the sale. It is 6:13 EST, and I just got home from work. Got a message on their order line stating that they are only open 9-5 Mon-Fri! That is odd to me as I am used to calling to order from LL Bean, Lands End, places like that that are open 24/7 (I think...). So, I guess the order will have to wait until Monday, and I'll have to call during my lunch hour from work. I suspect they'll be sold out of most of the items I was trying to order last night.

So, it wouldn't have done any good to call last night....sigh.

Emily

If it makes any difference...
I tried to place an order online last night (after calling in my first order), and wasn't able to because of the cart-emptying problem -- it was hours of frustration and I just gave up... but it looks like items that are not in stock, but are not "sale" items, could be purchased at sale price, backordered, and would be shipped to you when they were back in stock (for instance one of the items I was going to order was another pair of Bella shorts, and it appeared that even though my size was out of stock by that point, I would be permitted to order them at sale price and I'd get them sometime in January). So if you were ordering regular stock, you may still be in luck...

[SouthernBelle]

Oh no! You ordered yours before I ordered mine. Guess mine's out too.

I'm so glad I got mine! I got the deluxe one. Maybe they still have it??

[Pax]

I'm so glad I got mine! I got the deluxe one. Maybe they still have it??

The gal said they still have the deluxe ones in red for half price, I didn't want to spend the extra $15 each so I passed.

[VeloVT]

You know, this seems like it was originally intended as a private sale, which I admit kind of ticks me off since I've been a customer of Terry for years and wasn't included among those who got advance notice.

If they intended to have a "private sale", it probably wasn't the best idea to advertise it loudly on their website the day before the sale started. That's how I found out about it.

I too wonder about the criteria for advance notice. I am not a regular Terry customer but I've placed several orders over the past year... Though I've done some direct mail before (political stuff, not retail) and the decision about exactly who to mail is very calculated and donors are segmented according to multiple parameters. Retail is probably the same, maybe my $100 here or there wasn't enough to make the cut.

Anyhoo, I can't complain too much (unless I find my credit card charged 5 times), because although it was a major hassle I ended up with a whole bunch of Gore stuff that I probably wouldn't have bought otherwise.

[Deanna]

(why the heck don't they accept Amex?). LOL.

Because AmEx is twice as expensive for the retailers than other cards. They take 3.5-3.9% of every sale, Visa and Master card only 1.5-2%.

[Velobambina]

(why the heck don't they accept Amex?). LOL.

Because AmEx is twice as expensive for the retailers than other cards. They take 3.5-3.9% of every sale, Visa and Master card only 1.5-2%.

Well, who knew?

[Brandi]

I was happy to get my order in! Even though I had to do it like 5 times and two seperate orders!
I am a little worried though. i had to put my email on high spam alert cause someone in Russia highjacked my email and I was getting over 100 undeliverable email messages a day. Someone from terry tried to get a hold of me but the spam guard wouldn't let them through. I tried to get the message but accidently erased it with an action I did. I hope it wasn't anything big. What was the name of the person who got a hold of you guys to tell you they were out of this and that? I wrote terry back and told them what happend and asked them to resend the message if they could.
My biggest thing I ordered was a new seat for my dh. He has been using the one off my old giant and I want it back!
the other stuff I ordered wasn't bike related clothes. I got a traveling skort and a halter top for my trip to hawaii in Feb.