"Orientate"

The "can't" thing is a real issue with me too. I deal with it all the time with clients. For eg:

Client: My leg was soooo sore I couldn't walk to the bathroom.
Me: Then how did you get to the bathroom?
Client: I walked, but it really hurt.
Me: To me that means you *could* walk to the bathroom but it was difficult because of your pain.

Then the patient usually gets a little huffy because because I'm forcing them to be honest with themselves and me. All of my client's have to get used to a little tough love.