Buyers remorse/panic: Bit of a saga, sorry!

[Aint Doody]

In defense of small businesses--with our suppliers if we order something from them, we must pay a restocking fee if we return it. So--in good faith a small business orders something for a customer. It arrives. The customer changes his/her mind. Then either the small business is stuck with it or has to return it and pay a restocking fee. Usually something ordered like that isn't a big mover--hence the reason for the special order. So try to be understanding when it comes to a restocking fee for a special order. If we have it in stock, then, no, there's no restocking fee.

[pooks]

That makes sense for a small biz, Ain't.

[chakra]

In defense of small businesses--with our suppliers if we order something from them, we must pay a restocking fee if we return it. So--in good faith a small business orders something for a customer. It arrives. The customer changes his/her mind. Then either the small business is stuck with it or has to return it and pay a restocking fee. Usually something ordered like that isn't a big mover--hence the reason for the special order. So try to be understanding when it comes to a restocking fee for a special order. If we have it in stock, then, no, there's no restocking fee.

Yes, that is why I do understand their POV. What bothered me in the end was not the store policies, but the attitude. It would have been nice if they had been willing to acknowledge my concerns. And the restocking fee, as applied to the bikes, was not for a special order. They would have charged me that if I hadn't bought another bike through them. You'd think they would have been happier, they sole me a more expensive bike, but nooooo, the guy was hatchet-faced all the way! I don't get that. . .

As for the special order, I sure understand about a restocking fee applying to that. Not quite sure what will happen there, but I do feel that the shop is fair - just not going out of their way to be pleasant, it seems.

Anyway, yeah! It is a nice bike! And today, I went to my FRIENDLY lbs and bought a jacket, and a helmet cover. They even did 20% off on the jacket, and it is a good all-weather (not too heavy) one. All I need are rain pants!

Chakra