Dear Verizon (People PC, Beachbody, etc) Call Center in India (can you tell I'm having a bad day??),
I realize this is a low cost alternative to a lot of companies, but all I want is to be able to ask my question and get an answer in less than the 25 minutes and 3 people you just put me through. My dsl line is hooked up - where is my modem???? And why can't you help me? I realize you gave me an estimated hookup date of 4/20 - yeah, you hooked the line up early. Just please send me my modem. No, instead, you give me yet another number to call which I doubt will much helpful than the first. All I'm asking for is a tiny bit of customer service in a really crappy day. Without the internet at home I am cut off my my TE sisters - I am not dealing well with this withdrawal. Lucky for you, you are the only dsl provider in my town and I can't drop you. Otherwise I would have told you off today and moved on to another company.

I am now going to take a deep breath and call my local number to see if they can help me. Wish me luck....