Mac! Mac!
You'll find the new Macs (I have an iBook G4) just as intuitive and simple as the old ones. When we got our iBook, all we had to do was turn it on and we were up and running!
When I call Mac tech support I don't think I've ever been on hold more than maybe a minute, and I've only had to call them twice in over a year.
I do recommend getting "The Missing Manual" by David Pogue. Excellent book for the Mac.
"If Americans want to live the American Dream, they should go to Denmark." - Richard Wilkinson