Emily~
We're still working with them - I really want a Bike Friday (folding...) or I never would have put myself through this! However, they did put in writing that we would be able to send back if they couldn't get the fit right, and we weren't happy (even if it's outside of 30 days).
They overnighted the crank, and we should have the bikes back from the shop today. Hopefully that will fix the knee position (I think it will, since I don't have a similar problem on DH's bike. So...we're still working with it. I also got a very apologetic email from the guy who dropped the ball. Plus, our sales person has gotten much more involved now, and seems to be keeping things moving.
Hope you'll get to ride some this weekend - looks like perfect weather!
Carrie Anne
Most days in life don't stand out, But life's about those days that will...