I had wanted to see how things were going to shake out before posting again, to give Bike Friday the benefit of the doubt, but not much seems to be happening, so I think it's fair to post again.

We did finally receive the replacement suitcases last Friday. After 2 weeks of not getting calls back (after we were referred to the customer service manager!), we finally got in touch with someone else. They have authorized my LBS to do the repair work. They've finally admitted that perhaps I do need the crank length I use on the rest of my bikes, and said that we would have a new one no later than last friday (and a set back seat post in case the crank doesn't do enough to fix KOP position). I emailed on Friday (since they hadn't sent the promised tracking info), and still haven't gotten a response. They want to hold all of the repairs for one time, so DH's bike still isn't right.

And Emily - apparently what they told me about varying seat tube angle was NOT correct (that came from their customer service manager). However, we aren't sure why I can get a good knee position on DH's bike (we ride almost exactly the same saddle height), but not on mine. That's why we're trying the longer cranks (DH's are 170's, which is what I'm getting) and set back seatpost. The crank really shouldn't make *that* much of a difference...Of course, then I may well have to shorten the stem, which will bring with it a whole new set of problems.

I really am getting fed up. We keep hearing "your bikes are first priority and we'll work until we get them right," and then it's 2-4 weeks before we hear anything else. We're not too far from asking to return them. I can't imagine what this kind of service could do to a tour....

Thoughts are always welcome Will update as we know more.

Carrie Anne