Quote Originally Posted by Trek420 View Post
"I'm calling about my Mom's account"
"great, I'd be happy to help you with that. To whom am I speaking?"
"I'm her daughter"
"well ah yes, and can I get your name?"
"I'm calling about the account for Mrs S. Keratosis"
"Yes, I see this is her account and your name is....?"
"She's my Mom"
"Oh I see and your name is?"
"I'm her daughter"
sighs "We've established your relationship with the account holder 10 minutes ago. Now let's move on...what....is....your...name?"
"I'm her....."
Conversations such as the one above is why I should never, ever work in any area where I must be patient and nice to people who are not my friends and family.