City Bikes in Chevy Chase. Apparently, I got slacker mechanic day. Maybe it's because the tuneup was free they felt they could half-*** it. I will say they did a great job of installing new bars, putting new tape with gel pad things on them, and fixing a shift lever I had knocked a little wonky with my first slow-mo clipless fall.

I've met the head service guy (Shawn) who seems great but he wasn't there that day, obviously. The guys working on my bike could barely figure out how to use the computer to find the service order that Shawn had entered a week before. (this only involved entering in my phone number to look me up...)