Quote Originally Posted by aicabsolut View Post
oh, and FYI, I almost took it in to Revolution yesterday since it was on the way home for my ride. But 1) I didn't want to pay, and 2) I'm not 100% sure how they'd do, because one new bike I tested there had horrible shifting. The guy said he tweaked it after I complained when I brought it back from my test ride, but I didn't sit back on it to see the difference.

A woman I met this summer said Revolution has a decent, but slow, service department, and that she "wasn't really happy with any of the local bike shops."
I had a few bad experiences with the Revolution shop in Clarendon. First, one of their "wrenches" treated me like a dumb female, actually challenging me on why I wanted to switch out my triple for a compact double. I figured that they don't want the business and will let Spokes do it for me. Then, the same guy supposedly repaired a flat. The knucklehead never even checked to see what caused the first flat and wouldn't you know it, the next time I rode the bike, the little sharp stone that caused the first flat promptly ruined the new tube. By the way, they CHARGED my husband to repair the flat and replace the tube after the second flat (no, I wasn't with him when he took my bike in to the shop or else, you can bet I wouldn't have paid).

Spokes (Alexandria) and Capitol Hill Bikes (depending on who helps you) have all given me good service and treated me with respect.