REI sales policy - anyone know?

[xeney]

Yeah, you could return the boots and then buy them back at the sale price -- that is definitely covered by their guarantee. So I imagine they will accommodate what you want to do.

[Pedal Wench]

They have the most amazing customer service policies, and are incredibly accomodating. They will absolutely, positively do this.

(Can you tell I LOVE REI???)

[Blueberry]

I'll be finding out this weekend too. We bought 2 cateye computers for the Fridays, which have not been opened and are now 25% off in the sale flyer. That's a big chunk of change (over a $25 difference).

Plus they have PI cycling stuff on sale too

Carrie Anne

[Aggie_Ama]

If all else falls ask for the manager on duty and politely explain your request. If it isn't their policy there is probably room for an exception, especially since you could just return the boots and buy them on sale.

[emily_in_nc]

Yeah, you could return the boots and then buy them back at the sale price -- that is definitely covered by their guarantee. So I imagine they will accommodate what you want to do.

Yeah, I keep thinking that they'd be a lot better off just refunding me the difference than having to take back a used pair of $175 boots that they can't resell just so I can buy them again at the sale price -- and I don't want to do that since I like the pair I got just fine!!

We also have to try to return a pair my DH bought several months ago, and we stupidly did not keep the receipt. He just can't break them in to make them work for his feet. One foot is fine, the other whines and complains within a mile every time he tries to hike in them. Hopefully they won't balk at that return too, but we'll do that when we go in over the weekend so we don't look like scam artists trying to do both at once! And like I mentioned, there are several other pricy items we might be buying this weekend, so.....

I'll let you know how it turns out. Thanks so much for the feedback!

Emily

[li10up]

REI Rocks! My money is on no hassle at all.

[KnottedYet]

If you are an REI member you may not need a reciept, because the sale info is in the computer system until the dividend check comes out.

[Xrayted]

If you are an REI member you may not need a reciept, because the sale info is in the computer system until the dividend check comes out.

Yeah, I was just gonna say I've gone back in with stuff without a receipt. I've already bought something at the store in Timonium, MD, went on vacation and had something go wrong. I took it in to the store in Boulder, CO and they took care of it for me. Since I'm a member, they just looked it up and everything was cool. Of course, I had to prove my identity with my license, but that's fine. Great customer service goes a long way with me.

[pooks]

If you're an REI member you don't need a receipt at all. That's what they told me. 100% guarantee for one year, just come in and they'll look it up on the computer.