Dear Beeotch "K,"

When you are rude to my staff, and I have to intervene, and then you are rude to me, and you don't want me to read out policy to you so you can understand, it's not really appropriate to say "Have a blessed day" before you hang up on me.

Nanci

PS, Sorry you weren't able to circumvent our policy no matter who you tried to bully into it.