Thanks for all the input. To respond to caligurl...it is not like a pimple. It is deep below the surface and hard, just like RoadRaven stated. Mine never come to the surface. I stopped shaving the area months ago and have just kept it trim, which had helped a lot, but it certainly didn't resolve the problem. I may try that suggestion of soaking in a tub periodically and exfoliating. Thanks ladies!