Dogmama, I hope you have been able to put all this behind you. The frustration alone can be draining!!

For anyone else that runs into this problem, a great way to get attention is to write a letter outlining what the company or its representatives have done to "damage" you and what you feel will rectify the situation, then take it to a lawyer for review, letterhead and a signature. Most will do it cheap since it will only take 10 minutes. As soon as a lawyer is brought into the mix, the issue becomes just as much of a headache for the company as it is for you. No need to take legal action, this is just a way to get yourself back on a safe bicycle!