Quote Originally Posted by Dogmama View Post

This is how big corporations get away with crap - they wear us little people down. Trek is refusing to answer phone calls & emails. I could escalate it but frankly, I'd rather pay a few hundred bucks and move on with my life. And I'll never buy another Trek bike & encourage my friends to do the same.
I'm not sure I agree with the first statement, but if you do, it's all the more reason to not give up. But regardless, it's clear to me that Trek made a mistake going retail