What - Who - do you use for internet connection?

[Eden]

Over the years we've gone from having regular modem access to ADSL, first from Earthlink, from whom we also used to get land line phone service. Now we've dropped the land line completely and have gone to the source for the DSL and get it from a company called MegaPath. Earthlink was just contracting their facilities anyway, charging us more and throttling our speeds..... (especially upload). Megapath's customer service has been quite good.

Earthlink was a seriously, seriously frustrating series of call centers where the people were 1/2 way around the world, reading a script out of a book and really had no idea what they were talking about. When we changed our phone land line to them we had already been using their DSL for several years. They screwed up and did not connect our new service properly. We were without internet or phone in our house for nearly 2 months trying to get it straightened out, during which time they were changing us for service and then they charged us a cancellation fee because in order to straighten out the whole mess they had to basically terminate our service and start over like we were a brand new customer. When after hours on the phone one guy told me that the problem was that they just didn't offer ASDL in our neighborhood (we'd been using them for the last 5 years.... all we were trying to do was add the phone!!!) I just about lost it.... I believe my phone number was actually blacklisted from the call center. I finally ended up being able to speak to someone in this country who cleared up most of the mess, though I don't think they *ever* properly credited me for the 2 months that we did not have service and the cancellation fee that I should not have been charged (not to mention all of my cell phone minutes because I didn't have a phone... ATT was quite prompt at cutting that off when they were asked to...).

We have wifi - but that is something you set up in your own house. you don't have to pay to run it, beyond buying the wifi transmitter - we're a Mac household so we have an Airport Express (PC's can use it too though)