Dear online retailer,

I'm going to give you a chance to make this right, but we're now playing by my rules.... After waiting for you to ship for nearly two weeks after I ordered said item, and two inquiries about when you would be sending it, you sent me the wrong item (a cheaper older version of what I actually ordered), so the ball is in your court to fix it. If I don't get either an exchange for what I actually ordered (now listed as unavailable on your web site) with you shipping it overnight and including a shipping label for me to send the incorrect item back or an offer to let me keep what you shipped, while immediately refunding me the difference, plus a discount (because not only is it not what I ordered or really wanted, but the box has been opened the item has been used and there is a piece missing....), I'll be taking the matter up with my credit card company (and maybe the BBB, the NY state atty general... who ever else I can think of).

You have a lousy reputation and I've now read other people's accounts of very similar situations.... but if you think you can scam me, you've got another thing coming.... I have a part time job, free long distance and a lot of patience...