B17 problem

[Catrin]

Catrin, are you sure your fitting for the life of the bike at Nebo covers new parts? That is not my understanding of their policy.

Yes, that is how both the fitter and the owner explained it to me. Jonathan said that has served them well in customer satisfaction and loyalty. I was surprised so repeated my understanding back to both fitter and owner to make sure that I had not misunderstood. Once the $200 fitting fee has been paid, OR if one purchases a bike from their store, no further fitting fees will be charged for that bike (same life-time fitting is free if you get your bike from them). This is great customer service as parts and labor are expensive enough! Jonathan said that when they go to conferences that other stores are always surprised that they offer such an extensive fitting service.