Hmmmm - maybe we are grandfathered in, but we still have real Tivo. We've had it for quite some time - we still have an integrated DTV - Tivo reciever. We haven't been having any trouble with the recording, nor have we seen it reset itself unless the power goes out. Even the reomote is really well designed (we have a Sony reciever) - the buttons are all different shapes - you can use it without ever having to look at it.

I sound like a bit of a sap I guess.... I rarely gush about a product, but at least when we got ours these guys really had their stuff together. Now, I haven't had to deal with customer service for a long time (the menu stuff was happening in 2003, I think, and we haven't had any problems since then). Maybe they've outsourced their customer service since then. If they use the same company as Earthlink..... I wanted to reach through the phone and strangle them.....