Carrie Anne, I can't believe they are still jerking you around like this. Your bikes should be #1 priority with them, and they are obviously falling through the cracks.

FYI, I have 170mm cranks on my Crusoe (and on my Aegis, and on my mountain bikes), and I'm shorter than you (28.5" inseam). I also have a laidback seatpost on my Crusoe (Kalloy aluminum, same as came on my Terry Isis) and was able to get a good KOPS position with my saddle back far on the rails. I do have a shorter stem than I wanted, however. I had told them I wanted to end up with a 9-10 cm stem, and because they wouldn't make my top tube quite as short as I requested (even after the redo of the frame), I ended up with about a 5-6 cm stem. However, it hasn't proved to be a problem to date.

At this point, I would probably tell them I wanted money back for both bikes and just end it. They have not treated you the way companies that want to keep their customers should.

I am so sorry!

Emily