Emily, what ever happened with this?

I am having similar problems with Steep and Cheap all of a sudden. I bought my mother's birthday gift from Backcountry.com last week, and had it shipped directly to her in Arizona. No problem. I've made three orders (one each from SAC, Backcountry.com, and the outlet) since then, and two of them have been shipped to her when they were supposed to be shipped to me. I have no idea where they are getting this, because when I put in that shipping address and was asked if I wanted it saved, I chose the "no" option. And I keep changing it back, and Steep and Cheap/Backcountry keeps defaulting to my mom's address.

The Smartwool Saratoga zipneck sweater got set twice ... once to each of us. And they charged me both times. (My mom and I are the same size so I told her to keep it, as a thank you for going out of her way to send me my other order that went there by mistake.)

I just noticed that they also changed my billing address -- it is now my name, my street address, but my mother's city, state, and zip. How are those charges even going through, since they don't match what is on my credit card? I have grave doubts about the security of their site at this point.

And customer service was 100 percent unhelpful. They told me that I had chosen to ship these items to that address and it wasn't their fault and not their problem. They did not believe me when I told them that their website's address function is really screwed up.

Ugh. My husband and I are both in such dire need of winter clothes that I have not been able to resist the really good deals on some things, but I think I need to take my business elsewhere. This is ridiculous.

(Although my mother is making out like a bandit!)