I don't think these shops do it intentially, but end up not doing the right thing in the name of the dollar, plus hiring the wrong "kids" who seem well intentioned. Immiturity will show itself in the I don't give a bleep about you, I'm with a customer who I think will drop $$$ on a new racy road bike-- and oh by the way, IF i do make this sale, it will likely save my job as bossman is telling me I have to sell bikes.
Like many here have said, it's all about self educating yourself, and armed with information you can make the right calls.
Shannon



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