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  1. #1
    Join Date
    Mar 2006
    Location
    Belle, Mo.
    Posts
    1,778
    Quote Originally Posted by Catriona View Post
    Lots of people choose not to do business with friends because when things go wrong, they might no longer be friends. We also don't know if her friend at the LBS is a new friend or not.

    My LBS shops are very expensive - and I'm not in a salary range where that's affordable to me, I can get things cheaper online or buying them used.
    I'm a teacher, and a single mother, so I have to think about my purchases and even save for them. I sometimes find things used but I usually support my local lbs. They understand when you can't afford top of the line, and I've yet to see a shop that can't get bikes under $2,000, $1000 or even $500. If you order from a chain, purchase used, you need to factor in labor, parts and other stuff that you will have to pay eventually. Local lbs means better bikes, better service. The shop will also provide support on the bikes you purchase. Sometimes he throws in free labor, sometimes he gives me a great deal, and if I have a question about anything bikes, he responds to emails within the hour. Not sure what I would do if he went out of business due to lack of customer support. I really don't think I've saved anything any time I've purchased used and tried to do it myself. I usually wind up at a shop anyway. As it turns out, Dan is always right (and if you tell him Pyannyplayer, I'll deny it!) and knows what is best for ME. No trial and error.
    You can't build a relationship with Craigslist.


    As for doing business with friends, I agree it's not a good policy, but I wouldn't take my friend to help me with a purchase at a competing shop either.
    Claudia

    2009 Trek 7.6fx
    2013 Jamis Satellite
    2014 Terry Burlington

  2. #2
    Join Date
    Feb 2005
    Location
    Concord, MA
    Posts
    13,394
    We buy clothes and most parts on line, but bikes at the lbs. I mean, I got a NEW FRAME after two years, because i just was not happy with what he sold me in 2006. Sure, I paid for the labor to switch over the components and I paid for a new bar and short reach shifters. But the new frame cost at least 3K.
    I am not always happy with this shop, but I am up front about my needs and they work with me.

  3. #3
    Join Date
    Aug 2008
    Posts
    2,841
    Quote Originally Posted by uforgot View Post
    I'm a teacher, and a single mother, so I have to think about my purchases and even save for them. I sometimes find things used but I usually support my local lbs. They understand when you can't afford top of the line, and I've yet to see a shop that can't get bikes under $2,000, $1000 or even $500. If you order from a chain, purchase used, you need to factor in labor, parts and other stuff that you will have to pay eventually. Local lbs means better bikes, better service. The shop will also provide support on the bikes you purchase. Sometimes he throws in free labor, sometimes he gives me a great deal, and if I have a question about anything bikes, he responds to emails within the hour. Not sure what I would do if he went out of business due to lack of customer support. I really don't think I've saved anything any time I've purchased used and tried to do it myself. I usually wind up at a shop anyway. As it turns out, Dan is always right (and if you tell him Pyannyplayer, I'll deny it!) and knows what is best for ME. No trial and error.
    You can't build a relationship with Craigslist.

    Actually, I've built relationships with several people that I've met via craigslist. And I can usually spot the ads of a couple people that I've met buying kayaking or biking things, and vice versa. Some of them I bike or kayak with, or just email on ocasion for advice or suggestions. I bought a bike from a guy back in the spring, he still emails me when he's upgraded something on his new bike and checks if I'm interested in it or just to see how I'm doing with the bike. The president of the local triathalon club sells quite a bunch on craigslist and has a wife that's just about my size - so we're frequently responding to each other's ads or talking about the area. This is on the DC craigslist which is actually pretty huge.

    I'm a bit turned off by local bike shops because when I bought my first real mountain bike (maybe 5-6 years ago?), I went to several bike shops, researched, went around and test rode, and eventually bought the bike that the local bike shop recommended. Good components, maybe I got 10-20% off the bike, but I still spent maybe $600 which was an awful lot to me... But I never really got into riding the bike and it was only in the last year that I actually realized why not. The bike was too small for me, given the seat angle I couldn't get to the point where I was far back enough to have an efficient peddling stroke. Now, that's partly my own ignorance at the time and not really knowing what a bike should fit like - but it's also something that a bike shop should have been able to spot and tell me. Or to have just recommended a setback seatpost (I'm not sure a setback alone would have completely fixed it, I just shouldn't have bought a women's specific geometry)

    I got my first road bike in an REI online sale for 75% off. Yes, it was a previous years model. But I managed to get a hell of a bike for $500, that I couldn't possibly buy at a local bike shop then or now at that price range, and in graduate school, that was already above my price range. When it arrived at the store, they put the bike together for me and tuned it, and helped me adjust it to me when I picked it up. I did luck out because the bike geometry wise fit me very well and at that discount, I knew that any upgrades to the bike to make it fit me would still have the bike well under anything I was going to find at a local bike shop, and I knew I could return it in an REI store without any problems. My bf & I studied the geometry tables for quite a while and had decided it would probably be right for me. It's still my favorite bike, and I haven't had to change anything about the fit, I've given it carbon handlebars and a nice seat. I did take it into a local bike shop recently for a fitting and they recommended leaving it as it was.

    I'm not saying I haven't made mistakes buying used or online, but I've been able to return things or resell things without losing money. And that's fine with me. It's better than the hordes of bikes or parts I see being sold on ebay or craigslist with the description "bought at local bike shop for MSRP, turned out to be too big or too small, and they won't let me return or exchange it"

    I'm probably lucky in that my BF has a great eye for bike fit and is also good at bike repairs and upgrades, and I'm fairly mechanically inclined. So typically I'll buy something, install it myself, troubleshoot it a bit if necessary, and if it needs any tweaking he does those for me. So in addition to getting a bike upgrade, I get a challenge, and learn a lot while I'm at it. Yeah, I could pay the local bike shop - but I enjoy the process. I also do all the maintenance & repairs that I can on my car, and in my house.

    So I'm sure I'm a horror for local bike shops, and I'm sure there are local bike shops out there that are excellent places and do tons for their customers... And I do run into local bike shops when I need a tool, a chain link, or an innertube or something like that. Or if I need a wheel trued quickly and don't have the time or equipment handy to do it... And I understand the sentiment of supporting your local bike shops, however I'm not at a stage in my life with enough disposable income that the fact that I can pay twice as much for something local as ordering it online makes sense to me or my budget. I should however pick less expensive hobbies.

  4. #4
    Join Date
    Jul 2007
    Location
    Bothell area, WA
    Posts
    564
    Quote Originally Posted by uforgot View Post
    Local lbs means better bikes, better service. The shop will also provide support on the bikes you purchase. Sometimes he throws in free labor, sometimes he gives me a great deal, and if I have a question about anything bikes, he responds to emails within the hour.
    I have to agree. My LBS gives me great deals, great advice, and great support. For example, I've gotten 2 pairs of nice $12 for $20: "We can make it work." Or a free velcro strap to keep my pump in place. Or when my bike needs tweaking, I can go in and they'll do it right then (especially in the winter when things are slow), often for free. They let me walk off with items without paying for them, knowing I'll be back to pay for it later. They let me borrow overnight, without leaving any collateral, a carbon fiber and titanium bike knowing I'd bring it back. They've fitted me on three bikes and have kept at it until the fit is perfect. So I keep coming back to them. That's the kind of beneficial relationship you can't get buying online or from bigger retailers.
    Almost a Bike Blog:
    http://kf.rainydaycommunications.net/

    Never give up. Never surrender.

 

 

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