I blogged about my most recent experience at REI yesterday.

I took my bike in (a shaft drive bike that clearly was not purchased there) and paid them to install the bike computer I bought from them three weeks ago. (My husband never found time to install it, so .... 20 bucks to REI.)

However, without charging extra they also adjusted the wheels which they realized were rubbing the brake pads a little, did some other tweaks, watched me ride and said my pedals were fine but the handlebar wasn't, and adjusted that.

All on a bike they didn't sell, at no charge.

I'd be surprised if they charged extra to adjust work they'd done themselves, but maybe this is just a local thing. All I know is that the Dallas REI rocks.

As for the coop part -- I love getting that 10% dividend at the end of every year.