I spent six months researching what kind of new bike I wanted and tried out quite a few. I settled in on a bike that felt great and was listed as fast, but you could comfortably ride a century. What cinched the deal was that the dealer quoted me a price for the bike I test rode at $900 less than the MSRP.
The bike was over my price range, but it seemed like such a good deal that price, I thought I'd make the stretch.
Well, there have been several things I have not been happy about--swapping out the handle bar for a WSD that I didn't ask for and then reluctantly after weeks giving me back the one it came with and charging me for rewrapping tape. ("This time we won't charge for the labor involved.") Putting a computer on of their choice w/o asking me ("It's great, it's the one that I have."), not giving me the cleats (yet) for the $160 pedals despite asking 3 times (finally got on the 4th trip). And charging me $50 for a seat. (oh, we did? that was a mistake.) I asked why they didn't put the saddle on that was in the specs and they said that the catelog might say it came with that but that wasn't always what they came with--that seat might not exist. When I wanted a comparable saddle w/ti rails, they wanted another $100.

But on top of that, what I've discovered is that they gave me an '05 bike instead of an '06. Now the bike I may have tested may have been an '05 and I didn't know it, but the owner stapled the price quote on his business card to the page of the bike I bought in the '06 catelog. That's what I took home and carefully researched and considered for 2 weeks.

I've looked at '05 models on line and the price I paid was comparable to what last year’s model is being offered for now. When I brought it up to the owner, he shrugged and said “you still got a great deal”. I believe I was defrauded. I sincerely think I was treated this way for being XX. This is a high-end purchase--and the second bike my family bought there this year. Of course I’m really soured on them and will not give them any more business. And I’m not giving them a ringing endorsement when people ask where I got my bike. What would you do?