Quote Originally Posted by bcipam
Tiff: You will learn that Performance is not a shop for the uninformed. If you know what you need and they have a good price, good go there, otherwise no reason to darken their doors. Not certain which Performance you went to - I'm assuming Huntington Beach. Try Discovery Cycle next door. They don't have all that much either but the Staff is friendly. Also have you been to King's Cycle in Seal Beach?

Performance is basically a big (in fact the biggest) catalog store. Employees are very low paid and not particularly knowlegeable. For me - its a place to find deals on tires, clothing and gear. There are lots of nice little bike stores out there I rather give my money to.
Pam, yes, definitely not for the uninformed. Luckily, I've known exactly what I've needed when going there, but even the checkout process leaves something to be desired.

Clerk: What's your zip code?
Me: 9264x
C: Have you shopped at Performance before?
M: Yes
C: Can I have your zip code?
M: Uhhhh, I just gave it to you.
C: Oh you're right, sorry. Can I have your last name?
M: Sure, it's Bry...
C: Wait! B R A ??
M: No, Bry...
C: Ok, B R A
M: Here, look at my driver's license

and on and on....

re: Bicycles Discovery. The few times I have been there the service has unfortunately been HORRIBLE. The last time, I had the kiddos with me and three clerks were circled around the cash register relaying stories with every other word being a curse word.

Fortunately, there are a couple of other shops here in town that I'm happy with - if only their prices weren't so high. <<<sigh>>>