Yeah, I get that too. I work in a bike shop. When I answer the phone, there are certain customers who immediately want to talk to one of the guys. Doesn't matter what the question is. Doesn't matter that I know more about riding and bikes and mechanics than half our staff. They insist on speaking with a guy.

Now, just to be a tool, I'll tell them that none of the guys are available but that I'm happy to help them.