I'll add to the positive words about Bike Friday - both the bikes and the people. I bought my Petite Crusoe a few years ago and my sales consultant (Steve) was great. We had many discussions over several weeks to customize my bike so it would fit me perfectly. Since then, it's been a joy. Very comfortable, durable and really almost as fast as my road machine. And a few months ago when I winded up in Eugene a few minutes after closing, another employee was happy to reopen the store and let me demo the trailer option for the suitcase.