that's a great point about it varying by person. the first place I went, a kid - maybe 15 yrs old? came to help my bf and I. he wasn't completely unknowledgeable, but his knowledge seemed very cataloguey (nothing too deep). Besides that - I don't know that I feel comfortable making a 1200-1500 purchase from a 15 yr old. thing is, since the store was somewhat out of the way, I doubt I will go back to even talk to anyone else, so...that's where the sales team is so important. I was in retail as well, and I am VERY picky about customer service.