New bike - clipless question

[bcipam]

The cleat should come out easier, if not, you can adjust the tension. What cleat did you have trouble with? The Ultegra? If so, something is wrong. I have Dura Ace (not much different than Ultegra) and it just snaps out.

Edited to add: I kept thinking about this. I do think its harder to just sit on the bike and try snapping out. While riding the natural progression of the pedal stroke will help you get you foot loose. Try in in a driveway or alley before going out on the street. Just practice rolling on the bike, snapping in and out. The pedal is really easy to use. Remember the movement is fairly quick, literally a "snap" out.