The part where my shoe strap fell off actually looks like a cleat plate; when I sent the picture to DH, he said, "What your cleat fell off?" But, after I described it to him, he got it. The little screw I found on the floor looks stripped to me, I don't see how it could screw into the hole. For about 3 weeks, when I went to put this shoe on, the strap would be pointed backwards, sort of dangling, away from the body of the shoe and ratchet. I seriously don't know why they changed this. It still feels un-intuitive when I put the shoes on.
I am sure DH can fix it.
NWG, I can barely tie my shoes (not really exaggerating here), so I leave the mechanics to others. I simply cannot remember the steps of anything that is spatially mediated. That includes most types of higher level math, too. Learning to use a computer was hell for me. In reality, if I could carry a verbally mediated, written list of every mechanical/visual function, I'd be OK, but I can't have a list for everything! I am very analytical when it comes to human behavior and literature, but other than that, I have all the traits of a non-verbal learning disability, with the exception of poor social skills. Just glad I didn't grow up in more current times, where I probably would have not achieved too much, since everything requires math now, even being a teacher.