NY, that's one reason I bought my latest HP laptop with Windows 10 at Walmart. I was able to research the exact one I wanted, order it online, and pick it up in the store. I have no patience for salespeople. I know they are just doing their jobs, but I still don't like 'em. I am very self-sufficient. I love my laptop, though I do miss the smaller Asus hybrid tablet/laptop I had before this (and broke the screen trying to replace the battery after it went kaput...rats!)