Quote Originally Posted by ny biker View Post
I think that buying a bike online from Bike Friday is similar to buying a Doyenne jersey from TE -- you're directly supporting a good company. I wouldn't be surprised if they were very helpful with sizing before you made the purchase, Emily.
Yes, and I had extensive email and phone conversations with BF sales before placing my order; it wasn't just filling out a web form, submitting my credit card, and waiting for the bike to arrive.

I will share this, though: I gave them all the measurements from a road bike I loved, and they still made the effective top tube too long! This was back in 2004, and they really did not understand sizing for petite women. They could not believe that I needed an effective top tube in the 19" range. As a result, I had to send the bike back to Eugene and have it redone. They paid shipping in both directions and were fine about it. I used the experience as a chance to help "teach" them about petite women with long femurs who need bikes with short top tubes and setback seat posts to achieve a proper bike fit. They seemed to appreciate my feedback.