Follow up to "oh no!" - Thank you Thule!!!

[ny biker]

That's fantastic!! And yes I will share this story with anyone who is thinking about buying a bike rack for their car!

[VeganBikeChick]

What a beautiful replacement!! Serious bike lust here ��

[OakLeaf]

That's a beautiful color. Many happy miles!

[emily_in_nc]

That is a gorgeous bike. I have serious bike envy! SO glad it all worked out for you!

[Sammie]

Did you have some sort of insurance on it? From Thule's website:

Disclaimer of Liability: Repair or replacement of a defective product or the issuance of a refund or credit (as determined by Thule) is a purchaser’s exclusive remedy under this warranty. Damage to a purchaser’s property or other person is excluded.

Wonder if it's based upon the customer rep's discretion or if what's on the website is used to deter people from abusing their policy?

[azfiddle]

Sammie, it might be discretion. There is no way to know if the rack failed or it was human error in not latching it propertly. I didn't expect them to offer me anything, so I was speechless when the claims representative informed me about the settlement.

The new and improved Helium Aero 2 rack arrived Saturday and is installed. We are still waiting on the check.