I think that rule makes sense, though I see your point as well. I personally know people who have taken advantage of their old rule, and they surely weren't the only ones.. It isn't like I'm going to buy a lot of expensive things from them. With my various broken body parts I can't even go backpacking and have to stick with day-hikes with my hydration pack. I find that very satisfying, thankfully, thus the need is removed for their wonderful (and very expensive) outdoors clothing for the most part, and I don't need much equipment for day hiking :-) For me the little higher price on the trekking poles was worth it if it turns out I need the more advanced version, & I get $11 or so back. It's probably a good thing they don't sell my hiking boots of choice, they do sell Salomon's, just not my preferred model. This is probably a good thing, price wise.
That WOULD hurt on a bike purchase or an expensive tent/etc if there were a problem that wasn't user-related....




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