Quote Originally Posted by Catrin View Post
It's also about more than that, they will take back anything for any reason. That is smart! My poles are a good example, I can easily switch them for, as an example, those more spendy shock absorber version should I find out after using them that my hands really do need it. Can't think of many stores that would do that with used trekking poles...
Remember the new 1 year limit, though. My experience is that they are holding to that, even when things failed that shouldn't have. I honestly buy less these now - not that I returned much before - but I find that their prices are generally a little higher. That used to be worth it to me (extra insurance), and is no longer.