I guess, Oak. A lot of people are not like us....research oriented. Nor figure out the credentials of authors. Nor understand how to pick out properly statistical data from a graph.
Lots of people prefer handholding about others who are more well-educated/familiar with govn't bureaucracies to get help.
I was unimpressed when our municipality touted that we had an innovative website for citizens because it was purely search engine driven by google. Are you kiddin.? It used language of our depts. that outsiders wouldn't at all understand. 2 years later, the municipality created hard coded pages with simple links to core services: Tax, Building Permits, Recreational Centres, etc. It's a very non-graphics website, simply too bureauractic for ordinary citizens.



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