We've had excellent service from Progressive. Our rates even went down, despite the fact the Commonwealth thinks I am a bad driver, because I had 2 incidents in 3 years (one a parking lot fender bender). Unfortunately, one of the tickets was really 2 tickets, so I got to go to "bad driver" school, with the scum of the earth last summer. The teacher, who I am sure is used to dealing with the worst of society (she mentioned that she has had to have police escort people out of the room) did not believe me when I said I have a preferred driver rate from Progressive, and then she went on to tell me that I have to have high insurance rates, because I live in Concord.