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[Trek420]

Well, let's assume then that he does a better job because there is an ATT right outside his door (not kidding) and he's been shown the right way to treat people by watching them.

Some people can just do that, others, not so much. Most in the stores are just great with people and the technology. We're rated on so many metrics; customer satisfaction of course, order quality. tickets, the number of times I actually fix the problem you called about in the first place and so on. Those ratings vary day to day and even minute to minute. But on most days I'm up close to the top, on several times I've actually been number 1 in the company. I should frame that memo.

But I could not do the work in the stores. I would not be able to keep from laughing at some of the sillier things people do to/with their devices.

But I was very happy to fix a gals phone recently. She'd gone riding, stuffed her iPhone into her bra not knowing where else to keep it, where it got wet and died. I got it running again. Of course told her to go and get a bento box or under seat bag, maybe from TE for next time.