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  1. #1
    Join Date
    Jun 2002
    Location
    Mrs. KnottedYet
    Posts
    9,152
    Quote Originally Posted by Xrayted View Post
    Trek, you have a wonderful young man working at one of your stores that has helped me immensely lately. Every now and again, somebody gives enough of a **** to do it right.
    Glad you got great service. Not my store, I work for the other company.
    Fancy Schmancy Custom Road bike ~ Mondonico Futura Legero
    Found on side of the road bike ~ Motobecane Mixte
    Gravel bike ~ Salsa Vaya
    Favorite bike ~ Soma Buena Vista mixte
    Folder ~ Brompton
    N+1 ~ My seat on the Rover recumbent tandem
    https://www.instagram.com/pugsley_adventuredog/

  2. #2
    Join Date
    Sep 2006
    Location
    Orygun
    Posts
    1,195
    Well, let's assume then that he does a better job because there is an ATT right outside his door (not kidding) and he's been shown the right way to treat people by watching them.
    Oh, that's gonna bruise...
    Only the suppressed word is dangerous. ~Ludwig Börne

  3. #3
    Join Date
    Feb 2005
    Location
    Concord, MA
    Posts
    13,394
    My DS #2 called me and informed me that he donated blood the other day and the place called him and told him he has West Nile Virus! He is totally asymptomatic and was told only 25% of people get sick.
    Only this child would get this. Of course, he is not a child, but still... he was laughing and I did not think it was funny!
    2015 Trek Silque SSL
    Specialized Oura

    2011 Guru Praemio
    Specialized Oura
    2017 Specialized Ariel Sport

  4. #4
    Join Date
    Jun 2002
    Location
    Mrs. KnottedYet
    Posts
    9,152
    Quote Originally Posted by Xrayted View Post
    Well, let's assume then that he does a better job because there is an ATT right outside his door (not kidding) and he's been shown the right way to treat people by watching them.
    Some people can just do that, others, not so much. Most in the stores are just great with people and the technology. We're rated on so many metrics; customer satisfaction of course, order quality. tickets, the number of times I actually fix the problem you called about in the first place and so on. Those ratings vary day to day and even minute to minute. But on most days I'm up close to the top, on several times I've actually been number 1 in the company. I should frame that memo.

    But I could not do the work in the stores. I would not be able to keep from laughing at some of the sillier things people do to/with their devices.

    But I was very happy to fix a gals phone recently. She'd gone riding, stuffed her iPhone into her bra not knowing where else to keep it, where it got wet and died. I got it running again. Of course told her to go and get a bento box or under seat bag, maybe from TE for next time.
    Last edited by Trek420; 08-01-2014 at 10:31 AM.
    Fancy Schmancy Custom Road bike ~ Mondonico Futura Legero
    Found on side of the road bike ~ Motobecane Mixte
    Gravel bike ~ Salsa Vaya
    Favorite bike ~ Soma Buena Vista mixte
    Folder ~ Brompton
    N+1 ~ My seat on the Rover recumbent tandem
    https://www.instagram.com/pugsley_adventuredog/

 

 

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