Creepy UPS identity confirmation

[nuliajuk]

I've refused to have anything delivered by UPS since they slapped a 75% "customs brokerage fee" on a $100 item I ordered from an American site some years ago. They had me over a barrel, or rather my husband, as he was at home when it arrived. As I had little experience of buying from other countries at that time, I didn't know it was way over the top and it just put me off from buying items from non-Canadian sites.
When I ordered a $500 bike frame from an American online site recently it was delivered by normal post and the customs charges were only 10%, so UPS was definitely gouging. If I'd known there was a class action suit against them for that very reason, I'd have tried to take part, I think.