My new Trek 7.6 fx wsd . . . already problems

[OakLeaf]

I would've thought that was a downgrade, too.

Did you try a bike with the shifters you're getting? Are you sure they will work for you? What about grip shifters, since it doesn't sound like you need a lot of precision with this bike? That would take a bit of labor, though.


Not all shops will take unused parts in trade for replacements - smaller shops will often have to eat the cost if they do this, since they may not be able to resell the parts - but I think it's a sign that the shop doesn't care much about their customers when they don't offer *some* kind of trade in credit.