We took the bike to the LBS. He is changing out the shifters to Tiagra (?) not sure if this is the name. He has to do a bunch of other stuff to make it work. I don't know when I can pick it up. The LBS is really trying to make it right. This change will cost around $130. I told him after this I don't want to put any more money into the bike. I just don't want to get stuck with a bike I can't ride. :-