If there is no way to adjust them and repositioning doesn't help, I would hope that the LBS would be willing to swap out the shifter for a model that works for the OP.
Live with intention. Walk to the edge. Listen hard. Practice wellness. Play with abandon. Laugh. Choose with no regret. Continue to learn. Appreciate your friends. Do what you love. Live as if this is all there is.
--Mary Anne Radmacher
We took the bike to the LBS. He is changing out the shifters to Tiagra (?) not sure if this is the name. He has to do a bunch of other stuff to make it work. I don't know when I can pick it up. The LBS is really trying to make it right. This change will cost around $130. I told him after this I don't want to put any more money into the bike. I just don't want to get stuck with a bike I can't ride. :-
kajero
2013 Trek FX 7.6 WSD
2012 Specialized Ruby WSD
2004 Schwinn (I think that is the year)