I used to see customers here, especially if they were neighbors. Then, a guy (dad of a kid's classmate, not that it matters) showed up at 9 PM, without calling. I was in my PJ's fercryinoutloud. I was so stunned I was speechless. I then called him that Monday at his office, as I knew he was a lawyer in town, and told him off... essentially that I'm sure he doesn't appreciate law clients showing up unannounced at non business hours, and that he can pick up his completed repair at X location just like everyone else.

Now I do make exceptions for friends of course but it's totally my perogative.