I guess I've also been lucky, had an awesome bike shop where I used to live. Those guys are great and treat everyone the same when you walk into their shop. The new shop that opened here is also great. I've had mixed experiences with shops in Raleigh, NC. There's a Trek dealer downtown that is great and a Specialized dealer near one of the small universities that is also good and Preformance is good. Then there's another Trek store that is horrible. The stores in Fayetteville are also both pretty lousy. One of my huge frustrations that was not even mentioned in her article is that not all women even want women's clothing or bikes. With my build men's clothing fits me so much better and men's bikes (if I can find them small enough) are also a much better fit. I prefer men's bikes and I can promise that they will never stock the size I need in men's version of the bike.