I'm so sorry about your seatpost and saddle. I would love to know more about how it happened and what they're doing about it.
As far as the cassette swapping: I'm sure a lot of it goes on in some shops. I have most of my work done at a very small LBS that is repair focused. I've worked hard to develop a relationship with the owner, and he's the one who does most of the work on my bikes. Because I know him, I would be shocked if something like that went on in his shop. The larger shops with higher mechanic turnover, sure. That said - the fact that the owner in this case would do that is doubly disturbing. My stuff is also not "fancy" by anyone's standards - so I don't think anyone would be all that interested in it, but still....



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